Agrodemy https://validator.w3.org/feed/docs/rss2.html Certified Agribusiness Sales Officer Visual Summary: Customer Service and Repeat Business Practical Guide: Customer Service and Repeat Business Watch and Practise: Customer Service and Repeat Business Introduction: Customer Service and Repeat Business Module 6 Knowledge Check: Orders, Delivery and Payment Follow-up Discussion: A customer sends a payment screenshot and asks for immediate dispatch. Finance has not confirmed receipt. What should you do and how would you explain it? Practical Task: Orders, Delivery and Payment Follow-up Visual Summary: Orders, Delivery and Payment Follow-up Practical Guide: Orders, Delivery and Payment Follow-up Screen Demonstration: See how an invoice is prepared and checked before sending Watch and Practise: Orders, Delivery and Payment Follow-up Introduction: Orders, Delivery and Payment Follow-up Module 5 Knowledge Check: Pricing, Calculations and Accurate Quotations Discussion: A customer offers a large order if delivery is free. Which costs and approval limits must you check before agreeing? Practical Task: Pricing, Calculations and Accurate Quotations Visual Summary: Pricing, Calculations and Accurate Quotations Practical Guide: Pricing, Calculations and Accurate Quotations Screen Demonstration: Calculate and check an offer in a spreadsheet Watch and Practise: Pricing, Calculations and Accurate Quotations Introduction: Pricing, Calculations and Accurate Quotations Module 4 Knowledge Check: Customer Conversations and Negotiation Discussion: A restaurant buyer says your flour is too expensive but has not compared pack weights or delivery terms. How would you investigate the concern before offering a discount? Practical Task: Customer Conversations and Negotiation Visual Summary: Customer Conversations and Negotiation Practical Guide: Customer Conversations and Negotiation Screen Demonstration: Watch how a salesperson explores an objection Watch and Practise: Customer Conversations and Negotiation Introduction: Customer Conversations and Negotiation Module 3 Knowledge Check: Prospecting, Outreach and the Sales Pipeline iscussion: A prospect has not replied to three messages. What makes another follow-up useful, and when should you pause or close the opportunity? Practical Task: Prospecting, Outreach and the Sales Pipeline Visual Summary: Prospecting, Outreach and the Sales Pipeline Practical Guide: Prospecting, Outreach and the Sales Pipeline Screen Demonstration: Create a prospect record and a follow up task in a CRM Watch and Practise: Prospecting, Outreach and the Sales Pipeline Introduction: Prospecting, Outreach and the Sales Pipeline Module 2 Knowledge Check: Finding Suitable Customers and Sales Channels Visual Summary: Finding Suitable Customers and Sales Channels Discussion: A wholesaler could place a large order but requires long credit terms. Three smaller retailers can pay through the approved channel before delivery. What information would you need before prioritising these opportunities? Practical Task: Finding Suitable Customers and Sales Channels Practical Guide: Finding Suitable Customers and Sales Channels Screen Demonstration: Build and test a short customer research form Watch and Practise: Finding Suitable Customers and Sales Channels Introduction: Finding Suitable Customers and Sales Channels Module 1 Knowledge Check: The Sales Role and Verified Product Facts Discussion: A buyer asks you to guarantee that a food product will improve a medical condition. The business has no approved evidence for that claim. What would you say, what would you check and whom would you consult? Submit: Company approval Top Agribusiness secret Blog | Agrodemy Home